General Refund Policy
Conditions for Refund Eligibility
Refunds are available under specific conditions:
- Cancellation within 24 hours: If you cancel within 24 hours of booking, you are eligible for a full refund.
- Service unavailability: If the vehicle you booked is not available, you will receive a full refund.
- Service dissatisfaction: If you are genuinely dissatisfied with our service, contact us, and we will review your case for a potential refund.
Non-refundable Situations
Certain situations do not qualify for refunds:
- Late cancellations: Cancellations made less than 24 hours before the scheduled rental time are not eligible for refunds.
- No-shows: If you do not show up at the agreed-upon time and location, the booking amount is non-refundable.
- Special offers and promotions: Bookings made under special offers or promotional discounts are non-refundable.
Cancellation Policy Overview
Definition and Scope
Our cancellation policy applies to all car rental bookings made through CarAndRentals.com. It covers the procedures and conditions for canceling bookings and requesting refunds.
Applicable Services
This policy is applicable to:
- Daily car rentals
- Long-term rentals
- Specialty vehicle rentals
Refund Eligibility Criteria
Rental Cancellations
You can cancel your rental booking within 24 hours to be eligible for a full refund. Cancellations after this period may not be refunded, depending on the timing and reason.
Vehicle Unavailability
If the vehicle you booked is unavailable, we will provide alternative options or a full refund if alternatives are not satisfactory.
Service Dissatisfaction
If you experience issues with our service that significantly affect your rental experience, we will review your complaint and determine eligibility for a refund on a case-by-case basis.
Non-refundable Conditions
Late Cancellations
Cancellations made less than 24 hours before the rental period are typically non-refundable, unless under extraordinary circumstances.
No-shows
If you fail to collect the vehicle at the agreed time and place, the booking will be marked as a no-show, and the rental fee will be non-refundable.
Special Offers and Promotions
Bookings made through special offers or promotional discounts are not eligible for refunds, as these rates are deeply discounted.
Process for Requesting a Refund
Step-by-Step Guide
- Initiate the request: Contact our customer support via email or phone.
- Provide details: Include your booking reference number, reason for the refund request, and any supporting documents.
- Submit: Send your request and wait for our confirmation and further instructions.
Required Documentation
To process your refund request, please provide:
- Booking confirmation
- Reason for refund
- Supporting evidence (if applicable)
Cancellation Process
How to Cancel a Booking
Call us on +1-855-738-4474 our agent will assist you with the cancellation process.
Timelines and Deadlines
- Within 24 hours of booking: Full refund
- After 24 hours: Refund eligibility depends on the timing and circumstances of the cancellation.
Refund Processing Time
Estimated Processing Duration
Refunds are typically processed within 5-10 business days. However, this may vary depending on your bank or payment provider.
Methods of Refund
Refunds will be issued using the same payment method used for the original booking.
Amendments to Booking
Policy on Changes to Bookings
Amendments to bookings are allowed under the following conditions:
- Prior notice: Changes should be made at least 24 hours before the rental period.
- Availability: Changes depend on vehicle availability and may incur additional charges.
Charges and Conditions
- Amendment fee: A small fee may apply for booking changes.
- Price adjustments: Any changes in booking details may affect the rental price.
Special Cases
Force Majeure Events
In the event of natural disasters, strikes, or other force majeure events, cancellations may be considered for refunds on a case-by-case basis.
Medical Emergencies
Cancellations due to medical emergencies will be reviewed with supporting medical documentation. Refunds or credits may be issued based on the review.
Contact Information
How to Reach Customer Support
You can reach our customer support team through:
Support Hours
Our customer support is available:
- Monday to Friday: 8:00 AM - 8:00 PM
- Saturday and Sunday: 9:00 AM - 6:00 PM
