How to Cancel Reservations

You can cancel your reservation in two ways:

• Online: You can cancel your booking by visiting Dollar.com and following the cancellation process.
• Phone: If you are not comfortable with the online process, you can directly call 1-800-800-4000 to cancel your reservation.

How to Make Changes in Reservations

If you need to change your reservation, you can do it either online at Dollar.com using the "Modify/Cancel" option. Remember changes might affect the rental price. You can make up to two changes to your reservation before the pickup time. If these changes affect the amount you paid, the company will either charge or refund the difference to your credit or debit card. You will need to show the credit card you used for booking when you pick up your car.

Cancellation Policy

If you do not show up or cancel less than 48 hours before your scheduled pick-up, there will be a $50 fee. If you cancel within 24 hours of the pickup time, you have to pay a $100 fee. If you cancel less than 24 hours before your pickup time, you pay a $200 fee. If you neither cancel nor show up, you will lose all the prepaid money.

No Refunds for Unused Days

Even if you return the car early, you will not get any money back for the days you did not use.

Cash Deposit ID Cards Refund (Application Fee)

To apply for a Cash Deposit ID Card, they will charge a fee of $15. This fee is non-refundable and the company uses it to cover the cost of checking your credit.

No Cancellation, No Show, And No Refund

If you fail to cancel and do not show up to pick up the car, you will lose all the money you prepaid and will not get any refund.

Security Deposit

As per the Dollar's deposit policy, you need to pay a security deposit between $500 and $2,500. The deposit amount depends on the coverage you choose and the type of car.

Cash Deposits

Please note that Dollar does not accept cash for the security deposit.

Exceptions For Using Cash

At Dollar's corporate locations in the U.S., you can pay with cash if you first use a Dollar Cash Deposit Card or an acceptable charge card. Start the rental with a credit or debit card, then pay with cash when you return the car. To get a Cash Deposit ID Card, you need to fill out the Cash Deposit Card Application form.

Cash Deposit ID Cards

If you want to rent a car with cash, you need a special card called a Cash Deposit ID Card. This card allows you to rent a car using cash by providing an up-front cash deposit. You can apply for this card on the Dollar.com website. You must be at least 20 years old to apply, but if you live in Michigan, New York, or Quebec, you can apply even if you are 18 or older. The application process usually takes about 30 days to complete. If some legal rules or regulations say the application must be processed more quickly, it will be done in less than 30 days There is a $15 fee to apply for this card, which is non-refundable and covers the cost of a credit check. This card makes it possible to rent a car using cash, but you need to follow some steps and meet certain requirements.

Check Out Which Credit Cards You Can Use

Dollar accepts the following credit cards, including American Express, MasterCard, Carte Blanche, Visa, Diners Club, Discover, JCB, Optima Amex, and some debit cards. Your credit card must have enough available credit or funds to cover the rental cost and any extra charges.

Returning the Car Early

If you return the car before the end of your rental period, you will not get a refund for the time you did not use it. But you can still return the car early if you want.

Early Return Fee

If you return the car more than 24 hours before the time you planned, and you did not prepay for the rental, you will pay for the days you used plus a $25 fee. This fee helps pay for the cost of the car not being available for other customers during the time you reserved it but did not use it. To lower this fee, you can call the On-Rent Help Desk at 1-866-434-2226 and update your return time.

Late Return Fee

If you return the car late, they will charge you for the extra rental days. Additionally, the company may charge $16 per day (up to 5 days) to help cover the cost of finding another car for the next customer. To reduce this fee, please call the On-Rent Help Desk at 1-866-434-2226 to update your return time.

Return Change Fee

If you need to change the location where you pick up or drop off the car, the date or time of your rental, or how long you will keep the car. Also, if you inform them by calling the On-Rent Help Desk at 1-866-434-2226, there will be a small $10 fee for making this change.

Rental Days

A rental day lasts 24 hours from the time you pick up the car. If you keep the car for more than 24 hours, you will pay extra for each additional day. You get a 29-minute grace period which means you will not be charged extra if you are less than 29 minutes late. If you are more than 29 minutes late, you will pay a higher rate for the extra time.

So, renting a car from Dollar Rent-A-Car can be simple if you understand their rules and policies. Know about its cancellation, refunds, deposits, and other details so that you can be prepared for upcoming charges. Hope, this guide will make you ready for an easy and enjoyable rental experience with Dollar Rent-A-Car.