If you have not picked up the car yet, you can change or cancel your reservation by visiting their website. Make sure to enter your confirmation number, first name, and last name. If the online process does not work, you can directly contact Enterprise for help.

Cancelling Your Reservation

If you do not pay in advance, you will not have to pay a cancellation fee. But if you choose the prepay option, their cancellation policy works differently.

• If you cancel at least 3 days before the pick-up date, you will not have to pay any charges.
• But, if you cancel less than 3 days before the pick-up time, Enterprise charges a £40 cancellation fee.

Not Showing Up

If you paid in advance and did not cancel before the pick-up time, you have to pay a £125 fee.

Third-Party Bookings

If you book through another website, you need to change or cancel your reservation on that website. Enterprise cannot help you in making changes or cancellations for third-party bookings.

Refunds for Cancellations

If you paid for your booking in advance and cancel at least 3 days before you were supposed to pick up the car, you will get all your money back. Enterprise gives you a refund minus a £40 cancellation fee if you cancel less than 3 days before the pick-up time. But, if the total is less than £40, no refund will be given.

Refund In Case of No-Show

• If you prepaid and do not pick up the car on the specified date, you will get a full refund minus a $100 fee (USD) or $135 fee (CAD).
• But, if the total cost of your rental is less than £40, you will not get any refund.

Refund For Prepaid

If you prepaid for your rental, you can avoid a cancellation fee by canceling your reservation 7 days or more before the pick-up date. If you cancel less than 7 days but at least 24 hours before, you will get a refund minus a small fee. You can call 1 (855) 266-9289 to find out the exact amount. If you cancel less than 24 hours before pick-up, you will not get a refund. Again, if you prepaid and do not pick up the car on the fixed date, Enterprise will provide a full refund minus a $100 fee (USD) or $135 fee (CAD).

Refunds Process for Deposits

• Credit Card: When you pick up the rental car and pay with a credit card, the rental company temporarily sets aside the amount for the rental cost and the deposit on your credit card. This amount is not immediately charged but is reserved to ensure you have enough credit available to cover the expenses. When you return the car, the hold on your card is released, and you are only charged for the actual rental cost.
• Debit Card: If you use a debit card to pay for the rental, the rental cost and deposit are immediately withdrawn from your checking account when you pick up the car. After you return the car, they will refund the deposit to your account. This usually takes about 5 to 10 business days. If it is not refunded after 10 days, contact the branch where you rented the car.
• Cash, Check, or Money Order: If you paid with cash, a check, or a money order, Enterprise will send your refund by check within 20 business days if there are no extra charges.

Yes, you need to pay a deposit to rent a car from Enterprise. The amount of the deposit can be different depending on where you are renting the car. You can find out how much the deposit will be for your rental while making a reservation. You will see the deposit amount listed under the "Renter Requirements" section. Security deposits are used to cover any unpaid balance if your payment method fails. They do not earn interest and are kept separate from your transactions. If you have an overdue balance for more than 30 days, the deposit might be used to pay it, and you will need to refill the deposit before booking more trips. If you close your account, the deposit will cover any unpaid charges, fines, or fees, and you will get the remaining amount within three to four months.

At Enterprise, they do not charge extra for returning a rental car early. You only pay for the days you have the car. This does not apply if you prepaid through a third-party booking site. For more details, you must contact the branch where you rented the car.
Note: If you make a prepaid reservation, the payment terms may be different.

Returning When Location Is Closed

• Airport Locations: At airport locations, you can return the rental car after working hours by following special procedures. When you pick up the car, ask the rental staff for instructions on how to return it if you plan to drop it after closing. If you return the car to an airport location but did not pick it up there in starting, you might have to pay an extra drop-off fee.
• Non-Airport Locations: You need to return the car during regular working hours at non-airport locations. If you plan to return the car when the location is closed, ask if there is a drop box available for after-hours returns when you pick up the car. A drop box is a secure place where you can leave the keys and return documents after the office has closed. If you return the car after the location is closed, Enterprise will check it in the next business day. You are responsible for the car until it is officially checked in. So, make sure to contact Enterprise as soon as possible to make arrangements for the return.

Enterprise Rent-A-Car has clear and specific policies that help make the rental process smoother. By understanding their cancellation, refund, deposit, and early return policies, you can avoid extra charges and enjoy a hassle-free rental experience. It is always good to read the terms of your rental agreement carefully and discuss with Enterprise if you have any questions or concerns.