How to Cancel

To cancel your reservation, you can log in to ‘My Sixt’ or send an email. For USA reservations, email reservations-usa@sixt.com. For Canada reservations, you have to email reservations-can@sixt.com.

Fees for Cancelling

For Pay Later reservations, you can cancel or change your booking for free online or via email. For Pre-Paid reservations, there are cancellation fees. In the USA, if you cancel 24 hours or more before the pick-up time, the fee is $100 plus tax. If you cancel less than 24 hours before pick-up, the fee is $200 plus tax. In Canada, if you cancel 24 hours or more before pick-up, the fee is 65 CAD plus tax. If you cancel less than 24 hours before pick-up, the fee is 150 CAD plus tax.

Note:

• You can cancel anytime before your rental starts. If you have a pre-paid booking, the fee depends on how soon you cancel. Fees can be up to $200 in the USA or 150 CAD in Canada (plus tax).
• If you do not cancel your reservation before the rental period begins, you will have to pay the full amount for the rental. The same applies if you do not go to collect the car.

Cancellation When Destination Booking

For Destination Bookings, you can cancel for free up to 60 minutes before pickup. For airport pickups, if you give your flight number when booking, you can cancel for free up to 60 minutes before your flight lands or the additional time period ends.
For Airport Pick-ups, if you are picking up a rental car at the airport and gave your flight number when you booked, you can cancel your reservation for free up to 60 minutes before your flight lands. If you added extra buffer time to your booking, you can cancel for free up to 60 minutes before that extra time ends. And without a flight number, you can cancel for free up to 60 minutes before the scheduled pick-up time.

Cancellation When Book For An Hour

If you book a car for an hour and need to cancel, you can do it for free if you cancel up to 24 hours before you pick up the car. If you cancel less than 24 hours before, you will be charged the full price.
For airport pick-ups, if you provide your flight number, you can cancel for free up to 24 hours before your flight lands or the extra time ends. If you do not provide a flight number, you can cancel for free up to 24 hours before the planned pick-up.

Metered Service (Taxi) Cancellation

For metered taxi services, if you cancel your booking before the taxi is sent, there is no cancellation fee. However, if you cancel after the taxi has been sent out, you may have to pay some charges. This fee depends on local regulations or the specific rules of the taxi service provider.

Transportation Network Service Cancellation

Similarly, for transportation network services (like ride-sharing apps), you can cancel your booking without any charge if you do it before the driver is sent. If you cancel after the driver has been assigned to your ride, a cancellation fee might apply. The amount of this fee will depend on the terms set by the service provider.

Country-Specific Cancellation Rules in China

• Hong Kong, Shenzhen, Shanghai, Beijing, and Guangzhou: In these places, you can cancel your reservation for free if you do so up to 4 hours before your scheduled pick-up time. If you cancel less than 4 hours before pick-up, you will have to pay the full fare of the rental.
• Chengdu and Tianjin: For these, you get a bit more time to cancel without a fee. You can cancel for free up to 6 hours before pick-up. If you cancel less than 6 hours before the pick-up time, you will lose the full rental amount.
• Macau: In Macau, the cancellation policy is even more flexible. You can cancel for free up to 12 hours before the scheduled pick-up time. If you cancel less than 12 hours before pick-up, you will be charged the full rental fare.

When you cancel, SIXT will return the money you paid, but they will charge a cancellation fee. So, you will get back the amount you paid minus these cancellation charges.

Cancellation Refund

If you cancel your booking, you will get a refund after subtracting the cancellation fee. To cancel a pre-paid booking, you can use the security code from your confirmation email. In case you need any help, contact reservations-usa@sixt.com for USA reservations or reservations-can@sixt.com for Canada reservations.

Security Refund

• Credit Card: When you use a credit card for your rental, they will place a hold on your card for both the rental cost and a security deposit when you pick up the car. After you return the car, they will release the hold within 24 business hours, and you will only pay for the rental amount. Keep in mind that it may take your bank between 3 to 10 business days to remove the hold from your account.
• Debit Card: If you use a debit card, SIXT will charge your account for the rental amount and security deposit at the time of pick-up. Once you return the car, you will get a refund of the security deposit within 24 business hours. However, it might take up to 5 to 15 business days for the refund to appear in your account.

When You Do Not Get the Full Security Hold Back?

If you do not get back the full amount of your security hold, it might be because there are extra charges, like missing fuel, returning the car late, or if the car was very dirty and needed special cleaning. They check for these additional charges when you return the car, so the amount refunded from your security hold may be reduced if any extra costs apply.

The Amount Of The Deposit

When you rent a car, you will need to pay a deposit of at least $200 and the rental fee. For more expensive cars, the deposit may be higher. This deposit is held on your payment method and will not be available for you to use until you return the rental car.
Note: In Canada, you should check the Rental Information for specific deposit details.

When Do You Get the Deposit Back?

Once you return the car, it can take up to 10 business days for the deposit to be released and appear in your account.

Difference Between an Approval and a Deposit

An approval is like a temporary freeze on your credit card for the deposit amount, it means that money is set aside and you cannot use it for other purchases. A deposit is the amount shown as pending on your card while you have the rental. After you return the car, the freeze is removed, and the final rental cost is charged to your card.

If you return the car earlier than the date you planned, SIXT will still charge you based on the original rental price you agreed to.

Understanding SIXT’s car rental policies can make your rental experience smooth and stress-free. If you are aware of SIXT's main policies, including cancellation, refunds, deposits, and early returns, you can avoid extra costs and enjoy your rental without any issues. You must always read the terms carefully and ask questions if you are unsure about any policy.